Last updated: October 1, 2026
1. Information we collect
We collect information you give us directly and information collected automatically when you use the website.
- Contact details such as name, work email, phone number and address, submitted through our forms.
- Details of your enquiry, feedback or support request.
- Technical data such as IP address, browser type, device and pages visited.
2. How we use your information
We use your information to:
- Respond to enquiries and provide support.
- Provide the products, documents and services you request.
- Improve the website and understand how it is used.
- Send updates you have asked for. You can opt out at any time.
3. Legal basis and consent
We process your details with your consent, given when you submit a form, and where needed to respond to your request or meet legal obligations.
4. Sharing your information
We do not sell your personal information. We may share it with service providers who help us operate the website and our business, and with authorities where required by law. Providers are required to protect your data and use it only for the agreed purpose.
5. Cookies
The website uses essential cookies and, with your consent, analytics cookies. You can control cookies through your browser settings.
6. Data retention and security
We keep personal information only as long as needed for the purposes above or as the law requires. We use reasonable technical and organisational measures to protect it, but no method of transmission over the internet is completely secure.
7. Your rights
Subject to applicable law, you may ask to access, correct or delete your personal information, or withdraw your consent, by contacting us at hello@houm.com.
8. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows the latest revision.
9. Contact us
For privacy questions, write to hello@houm.com or use the Contact Us page.